Shipping&Return

All the products are handmade, so the orders need 2-5 working days to process.

Shipping:

All our orders are shipped via our warehouse in France or Shanghai. We predominately use Post or Yunexpress for deliveries to major cities. We offer free shipping for orders above €50 for most countries. 

If you did not receive an email with tracking details or have questions, please feel free to contact us at: info@et-toi-paris.com 

 

Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time you receive until tracking information is made available. As we ship orders Monday - Friday, tracking details cannot be supplied on weekends.

   

Return

Please contact ettoiparis@gmail.com within 14 days of receiving your order and we will issue you with our returns address. The buyer is responsible for shipping their return within 7 days of receiving our returns address. Any items shipped after that will be accepted at our discretion. Please note that original shipping charges are non-refundable. Please note items marked in the SALE are non-refundable.

  • Jewellery which has been returned in the original packaging and is unworn will be refunded.
  • Earrings WILL NOT be refunded due to hygiene reasons.

The buyer is responsible for the cost of shipping the items back. We recommend you send back any returns using a signed for postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 14 days from the date of your return being processed for the refund to credit your original method of payment. Et toi reserves the right to refuse any returns which do not meet our return policy requirements.

 

Cancellation Policy

Please contact info@et-toi-paris.com within 24 hours of placing your order and we will issue you a refund for your order, minus a small service fee for the transaction.

We offer this 24 hour window as each piece is made to order and this process begins immediately.

Please note that an order is not considered cancelled until you receive a confirmation email confirming your cancellation.